Policies

Política de Privacidad hoteles Casa Mexicana

A. Identity

Operadora de Hoteles de Cozumel SA de CV. (hereinafter referred to as OHC) with headquarters at Av. Rafael E. Melgar No. 457 south between calle 5 and 7 Sur, Col. Centro, CP 77600, Cozumel, Quintana Roo, Mexico, is committed to protecting your privacy. The OHC Personal Data department oversees all identity, privacy and data protection and is located at the same address as the headquarters. You can contact the department directly at gestion@casamexicanacozumel.com The privacy policy described here applies to the following website www.casamexicanacozumel.com

B. Personal Data

For the purposes set out in this Privacy Policy, OHC may collect personal information in several different ways: when the information is provided to OHC directly, when you visit the OHC website, when using the online services offered by OHC, and when charging by OHC by other means permitted by law. The personal data obtained through OHC through these means include: 1. Identify the data: your first and last names, address, telephone number, mobile number and / or work telephone number, marital status, signature, email, gender, age, date of birth, username and password. 2. Financial Information: the name of the holder, credit card number and expiration date (for online transactions). 3. Billing information: name or company name,

C. Sensitive Personal Data

Personal data is classified as sensitive when it involves an individual more closely performed details, or when its misuse can potentially lead to discrimination or pose a risk of discrimination. Specifically, OHC considers information that could reveal potentially sensitive issues, racial or ethnic origin; current situation and future of health; genetic information; religious, philosophical and moral beliefs; union membership; political affiliations; and sexual preferences. During your stay at our hotel, and will provide you with all the information regarding your health or any disability, this data will only be used to better serve you and to meet your specific needs.

D. Use and Purpose of Personal Data

Events when the personal data legally required for OHC to provide a service:

OHC uses the personal information provided by you in order to perform or provide the services required, or as part of a program for which you registered. These events include making reservations, purchasing vacation packages, becoming a member of the OHC loyalty programs, attending events or social gatherings, or purchasing goods and / or tour and travel-related services. OHC may use the personal data that you provide us to offer you a better service and, where appropriate, identify your preferences during your stay, in order to make it more pleasant. Events when personal data is not required for OHC to provide a service: OHC may also use your information to offer you promotions, tourism and consumer products, special services, newsletters, surveys, sweepstakes and contests.

E. Limitations on the use or disclosure of personal data

At any time you can request that your personal information not be used for purposes other than those purposes that are legally required for OHC to offer you a service. You must submit this request in writing to OHC ‘Department of Personal Data at the following address: Av. Rafael E. Melgar No. 457 south between calle 5 and 7 Sur, Col. Centro, CP 77600, Cozumel, Quintana Roo, Mexico or by email to gestion@casamexicanacozumel.com. Written requests will be delivered from 9 a.m. to 5 p.m. from Monday to Friday.

Any of these requests must include at least the following elements: (i) Name of the owner of the personal data; (Ii) An email address in a confirmation message can be sent; (Iii) The documents that prove your identity or that demonstrate your legal representation for the owner; (Iv) A clear and concise description of the personal data in question and the action requested; (V) Any other element or document that facilitates the request or the location of your personal data. If the request does not meet any of these requirements, the Department of Personal Data may respond within 5 days of your request and ask you to provide the required information or documents. In this case, you will have 10 days to submit the necessary information or documents.

After OHC receives a request with all the necessary items included, it will make a determination and respond within 20 days. When OHC confirms that a requested change will be made to the use of personal data, that change will take effect 15 days after OHC emails a confirmation that the change occurs. For

To protect your privacy, OHC will send your response to the email address you included in the request and will have all the details available to you during designated business hours and at the address listed above.

F. The exercise of the rights of Access, Rectification, Cancellation and Opposition

You are able to exercise your rights of access, rectification, cancellation or opposition to the information that you have provided to OHC, as established by the Federal Law of Mexico, on the Protection of Personal Data Held by Individuals. You can do this by submitting the request to OHC, following the steps described in section E above. OHC will respond as stated above.

G. Control and Security of Personal Data

OHC is committed to taking the necessary precautions to protect the data it has collected, using security technologies and procedures to restrict the access, use or disclosure of personal data without consent. For example, the personal data you provide will be stored on servers in secure data centers with restricted access. For online transactions, OHC also uses security technologies to protect data that is transmitted electronically, such as the use of a secure server on the Secure Socket Layer (SSL). However, no security system or data transmission devices through which OHC does not retain absolute control or is dependent on the Internet can be guaranteed to be completely secure.

H. Electronic Media and Cookies

In the event that you visit any of our websites, cookies are generated and stored on your computer in order to offer you a better experience. Cookies are small pieces of information that are transferred to your browser by websites. They are stored on your computer’s hard drive and are used to determine your preferences when you connect to our websites and to track online behavior and user activities on our website. Some sections of our website require that visitors have cookies enabled for the sites to be fully functional. Cookies allow us to: a) Recognize when you enter our sites and offer you a personalized experience, b) Know and activate the personalized settings that you have specified for our websites, allowing our servers to transfer the correct information to you. For example, cookies allow us to detect the bandwidth you have selected when you reach the main page of our site so that the information is sent to your browser in an appropriate way. c) Estimate the size of our audience and measure some traffic parameters. Each browser that accesses our sites acquires a cookie that measures the frequency of use and which sections of our website are visited. This reflects the habits and preferences of visitors. We use this information to improve the content, headlines and promotions on our websites. Cookies also help us track some online activities. For example, We use cookies in some online surveys to tell us if you have already responded to a survey so we do not ask you to respond again. You can check your web browser’s “help” section to learn how to avoid accepting new cookies, to have your browser notify you when you receive a new cookie, or to disable all cookies. Remember that cookies will allow you to take advantage of some of the most useful features of our websites, so OHC recommends that you leave them activated.

I. Changes to this Privacy Policy

OHC can update this privacy policy at any time. In the event of substantial changes to our policy, we will notify you through the website that appears in subsection A of this Privacy Policy. We also recommend that you periodically visit this statement in order to be aware of updates.